Returns & Refunds Policy
Last Updated: November 1, 2025
At Hamilton Publishing, we handcraft each Bible study journal with care and prayer. Your satisfaction matters to us, and we stand behind the quality of our products.
Manufacturing Defects (Covered)
What qualifies:
- Misprinted or missing pages
- Binding defects (loose pages, separated spiral)
- Cover damage present upon arrival
- Incorrect product shipped
Your coverage:
- Timeframe: Contact us within 14 days of delivery
- What we'll do: Full replacement or refund (your choice)
- Return shipping: We'll cover it
- What we need: Photos of the defect and order number
How to request: Email info@hamilton-publishing.com with "Defective Product" in the subject line.
Satisfaction Guarantee (30 Days)
We want you to love your journal. If it's not the right fit, we accept returns under these conditions:
Eligibility requirements:
- Journal must be completely unused (no writing, highlighting, or marks)
- Spiral binding and cover must be in original condition
- Must be returned within 30 days of delivery
- Original packaging preferred but not required
Orders of 1-9 journals:
- 15% restocking fee applies
- Customer pays return shipping
- Refund processed within 5 business days of receiving return
Orders of 10+ journals (Bulk Orders):
- Not eligible for return unless manufacturing defect
- We encourage contacting us at info@hamilton-publishing.com before placing bulk orders if you have questions about content, size, or suitability
Non-returnable once used:
- Journals with any writing, highlighting, or personal notes
- Items showing wear from use
- Journals purchased more than 30 days ago
Shipping Damage
If your journal arrives damaged from shipping:
- Contact us within 3 days of delivery
- Provide photos of damaged packaging and product
- We'll send a replacement immediately at no charge
How to Return
Step 1: Email info@hamilton-publishing.com with:
- Your order number
- Reason for return
- Photos (if defective or damaged)
Step 2: We'll respond within 1 business day with:
- Return authorization
- Return shipping instructions
- Refund amount confirmation (if applicable)
Step 3: Ship your return to: (Your return address will be provided in return authorization email)
Step 4: Refund processed within 5 business days of receiving your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/debit cards: 5-7 business days to appear
- PayPal: 3-5 business days
Shipping costs are not refundable except in cases of our error or defective products.
Contact Us
Questions before ordering? We're happy to help you choose the right journal.
Need assistance? We're here for you.
📧 info@hamilton-publishing.com
Response time: Within 1 business day
Our Commitment
Every journal is handcrafted with the intention of deepening your walk with God. If something isn't right, we'll make it right. We appreciate your trust in Hamilton Publishing.
"Whatever you do, work at it with all your heart, as working for the Lord." - Colossians 3:23